ServiceNow Architect (ITOM)

SamuraiNOW is currently seeking a ServiceNow ITOM Architect to join our ServiceNow partners ServiceNow delivery team and will be responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. You will be responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform our Partners enterprise ServiceNow enviornment. This is a full time hybrid position in the Torontoarea


As a Bilingual ServiceNow Developer, you will be responsible for developing and maintaining ServiceNow applications and integrations. You will work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization. You will also be responsible for ensuring that Service Now applications are stable, scalable, and secure.
You will work on existing ServiceNow modules and integrations and formulate logic for additional stability and for new integrations and modules. Prepare flowcharts, performs coding and tests/debugs programs. Provide valuable input for documentation of new or existing needs. Determine input/output processes and may develop working parameters for hardware/software compatibility. Contribute to decisions on policies, procedures, expansion strategies and product evaluations. Work leadership may be provided by assigning work and resolving problems

Duties and Responsibilities:

  • Lead the implementation of Discovery, Service Mapping, and Event Management, as well as be the primary technical resource for the related requirements of all other processes on the ServiceNow platform.
  • Responsible for the design, development, configuration, and implementation of ServiceNow ITOM platform
  • Code and develop customized patterns, probes and sensors for Discovery and Service Mapping
  • Deliver technical workshops with clients on ITOM: Event Management, Discovery, CMDB, Orchestration, Service Mapping, and Cloud Management
  • Construct manual business service maps with relationships and dependencies
  • Write Orchestration/Integration Hub workflows
  • Provide mentorship, leadership, and project oversight to the ITOM practice
  • Responsible for internal artifacts and deliverables to ensure they meet solution requirements
  • Work directly with the client’s product owners, scrum masters, and solution architects, which includes presenting the design and development work out to the broader project team.
  • Work closely with the development teams, participate and lead design and architecture reviews
  • Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
  • Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals.
  • Sign off on update sets promotions to production
  • Participate in pre-sales activities related to ITOM practice, including project sizing and scoping


  • Lead developer/ technical architect with 5+ years experience both consulting and with ITOM on ServiceNow
  • Experience with net new implementations of Discovery, Event Management, and Service Mapping
  • Experience working on assessments of Discovery, Event Management, and Service Mapping and can relay best practices to clients
  • Experience with the identification and reconciliation
  • Understanding of Discovery scheduling and potential network impacts
  • Experience with Configuration Item blueprint
  • Experience with CMDB Health dashboard configuration, CMDB remediation, including duplicate and stale CI items
  • Understanding of platform security and integration best practices
  • Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
  • Understands the ServiceNow CMDB hierarchy, includingAsset and Configuration Management
  • Experience with JavaScript, Angular, HTML/CSS & Jelly
  • Fundamental knowledge of Common Services Data Model (CSDM)
  • Experience with additional ServiceNow products on the platform (ITSM, ITBM, and/or ITAM).
  • Preferable certifications: CIS